Post by account_disabled on Oct 18, 2023 0:01:28 GMT -5
Is a Reporting Channel the best option to complement organizations’ compliance? This article was developed based on the webinar held on September 29, 2022, by Ouvidor Digital, which discussed the right tools for your Compliance Program . The panel included the participation of Glades Chuery, Director of Innovation and New Business at TATICCA , and was led by facilitator Paulo Acorroni, CEO of Ouvidor Digital .
How to identify the best tools for your compliance program?
The process of choosing a suitable reporting channel cell phone number list for your company's compliance program begins with checking the available technology. With several options on the market, you need to evaluate the features that the tools offer, such as: protection of anonymity and compliance with LGPD, dedicated website, use of Artificial Intelligence, accessibility, delegation of activities, alerts, BI and Data Analytics to support strategic decision making.
For the Director of Innovation and New Business, Glades Chuery, more than capturing complaints, it is essential that the chosen channel helps the company make decisions, such as suggesting training and qualifications on recurring topics in complaints, for example.
The Digital Ouvidor Reporting Channel has exclusive technology that uses Artificial Intelligence and chatbot to capture the report. This way, there is no interference from call center attendants (as in the famous children's game of “cordless telephone”), preserving the total integrity of the report and allowing accessibility for everyone.
Why look for an external reporting channel?
This year, Decree 11,129/22 was published (which regulates Law No. 12,846/2013, called the “Anti-Corruption Law”), which provides for the formation of reporting channels as part of the integrity program, among other measures. As a result, the choice of outsourced companies, such as Ouvidor Digital, became a strategic decision.
Credibility is the key
Companies that want to comply with the Anti-Corruption Law can create an internal reporting channel, but hiring an external channel demonstrates credibility for everyone involved, be they customers, employees, suppliers and regulatory bodies. Thus, whistleblowers are not insecure about reporting, as there is no identification and, consequently, no retaliation within the company.
Furthermore, the existence of this type of tool contributes to the prevention of cases of harassment, fraud and other irregularities. According to ACFE , 60% of irregularities are prevented through the reporting channel.
Evaluate the cost-benefit ratio
Is it worth creating an email box or a form to capture complaints? Does it make sense to manage complaints in an Excel spreadsheet? Regardless of the size of the company, the process of investigating and handling a complaint needs to be carried out safely and effectively. The risk of leaking sensitive information is very high, which can cause great losses.
The use of specialized tools guarantees data protection, reduces operational costs and optimizes communication and the management process.
Watch the webinar in full
To watch the full webinar, click here .
Discover the Digital Ombudsman Reporting Channel
The Digital Ombudsman aims to strengthen the ethical culture in organizations, combining the best practices in Governance, Risks and Compliance with technology and innovation (using conversational automation – Artificial Intelligence, data analytics, chatbot).
How to identify the best tools for your compliance program?
The process of choosing a suitable reporting channel cell phone number list for your company's compliance program begins with checking the available technology. With several options on the market, you need to evaluate the features that the tools offer, such as: protection of anonymity and compliance with LGPD, dedicated website, use of Artificial Intelligence, accessibility, delegation of activities, alerts, BI and Data Analytics to support strategic decision making.
For the Director of Innovation and New Business, Glades Chuery, more than capturing complaints, it is essential that the chosen channel helps the company make decisions, such as suggesting training and qualifications on recurring topics in complaints, for example.
The Digital Ouvidor Reporting Channel has exclusive technology that uses Artificial Intelligence and chatbot to capture the report. This way, there is no interference from call center attendants (as in the famous children's game of “cordless telephone”), preserving the total integrity of the report and allowing accessibility for everyone.
Why look for an external reporting channel?
This year, Decree 11,129/22 was published (which regulates Law No. 12,846/2013, called the “Anti-Corruption Law”), which provides for the formation of reporting channels as part of the integrity program, among other measures. As a result, the choice of outsourced companies, such as Ouvidor Digital, became a strategic decision.
Credibility is the key
Companies that want to comply with the Anti-Corruption Law can create an internal reporting channel, but hiring an external channel demonstrates credibility for everyone involved, be they customers, employees, suppliers and regulatory bodies. Thus, whistleblowers are not insecure about reporting, as there is no identification and, consequently, no retaliation within the company.
Furthermore, the existence of this type of tool contributes to the prevention of cases of harassment, fraud and other irregularities. According to ACFE , 60% of irregularities are prevented through the reporting channel.
Evaluate the cost-benefit ratio
Is it worth creating an email box or a form to capture complaints? Does it make sense to manage complaints in an Excel spreadsheet? Regardless of the size of the company, the process of investigating and handling a complaint needs to be carried out safely and effectively. The risk of leaking sensitive information is very high, which can cause great losses.
The use of specialized tools guarantees data protection, reduces operational costs and optimizes communication and the management process.
Watch the webinar in full
To watch the full webinar, click here .
Discover the Digital Ombudsman Reporting Channel
The Digital Ombudsman aims to strengthen the ethical culture in organizations, combining the best practices in Governance, Risks and Compliance with technology and innovation (using conversational automation – Artificial Intelligence, data analytics, chatbot).